Career Opportunities at eGifter

JOB TITLE: Business Development Manager, eGifter Rewards

Description

eGifter Rewards is the incentive and rewards division of eGifter, providing gift card solutions to corporate buyers such as insurance companies, health care systems, Fortune 1,000 companies and government agencies. Our solutions for corporate clients include both gift cards as well as technology platforms for placing and managing gift card orders.

The B2B Business Development Manager will identify, prospect, and add net new corporate clients for eGifter Rewards solutions by routinely performing the following tasks with enthusiasm and self-discipline:

  • Identify targets and implement strategic account-based selling tactics to add net new customers
  • Present web-based demos of our solutions
  • Create and deliver sales presentations
  • Create proposals and price quotes in Salesforce
  • Negotiate contracts and contract renewals
  • Work closely with Account Management team, or provide account management for strategic new accounts
  • Compile sales data to create reports

The ideal candidate has past success in enterprise business development and outbound sales in the gift card or related marketing/incentives industry. You should be able to create and deliver sales presentations that WOW and have strong sales instincts. The ability to learn quickly and master new web applications are critical requirements.

We offer a competitive base salary and commission plan based commensurate with your experience and success. There is no limit to what you can achieve at eGifter! Benefits include vision, dental and 401K.

Skills & Abilities

  • Business Development, Targeted Account Prospecting, Consultative Sales
  • Strong presentation and communication skills
  • Ability to quickly master new technology including web-based software and order management systems
  • Self-starter and self-disciplined to manage time and meet sales goals

Requirements

  • Minimum 5 years Gift Card/Incentives industry experience
  • Past success in enterprise business development and outbound sales
  • Advanced skills in Google Slides/PowerPoint, Google Docs/Word, Google Sheets/Excel
  • Extensive experience with Salesforce (or comparable CRM) to manage leads, opportunities and tasks
  • Availability for travel for client visits, industry events
Note:  This is a remote role that works on an Eastern Time Zone schedule, but alternate schedules will be considered for the right candidate. To apply, please send your resume to careers@egifter.com.

PLEASE NO RECRUITERS

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Job Title: Customer Support Representative

Job Summary: We’re seeking a motivated, enthusiastic Customer Service Representative. In this role, you will be the first point of contact and provide responsive, exceptional service and support. This is a fully remote Part Time position requiring approximately 20 hours/week including weekdays, weekends and holidays. The ideal candidate lives in Eastern, Central or Mountain time zones. If you’re a quick learner with strong written skills and enjoy helping people, we want to hear from you!

Key Responsibilities:

Customer Support:

  • Provide timely and professional assistance to customers that need help with purchasing, receiving or spending gift cards
  • Respond to support tickets efficiently

Ticket Management:

  • Use Zendesk to log and track customer interactions
  • Document reported issues and interactions accurately
  • Adhere to company policies, procedures and standards

Product Knowledge

  • Paid on the job training to stay informed about products and platforms

Escalation & Collaboration:

  • Escalate unresolved issues to higher-level support as needed
  • Keep customers updated on the status of their issues until resolution

Qualifications:

  • USA citizen (no Call Centers or Recruiters)
  • 2+ years of customer service experience
  • Experience with Zendesk or other customer support systems
  • Strong computer skills
  • Ability to multitask
  • Reliable, enthusiastic and team oriented

Why You’ll Love Working With Us:

  • Join a collaborative and supportive team.
  • Ongoing learning and career development opportunities.

Compensation and Employment Details:

  • Paid training
  • ~20 hours/week, fully remote position
  • Eastern, Central and Mountain Time Zones

To apply, please send your cover letter and resume to support@eGifter.com